Venetian Beads, Murano Glass Beads, Wholesale Beads, Swarovski Crystals, Murano Beads,Venetian Jewelry, Glass Jewelry, Millefiori Pendants, Squaredelles, Rondelles, Lampwork Glass Beads, Handmade Venetian Beads, Moretti Glass Beads, Jewelry Supplies, Beading Supplies, Findings, Sterling Silver Findings, Glass Pearls, Austrian Crystals, Swarovski Glass Pearls, Glass Beads,Wholesale Venetian Beads, Wholesale Murano Glass Beads,Lampwork Beads
Home | My Account | Customer Service |  Shopping Cart Shopping Cart - 0 item(s)
Search
    Home   About Us   Contact Us   Wholesale Application   View Cart   Account-Login   Help   Checkout 
  New Arrivals
  Abstract, Luna, Tosca
  Animal Prints
  Blown
  Boro
  By Color
  By Shape
  By Size
  Cabochons
  Ca' D'Oro Cluseau
  Caramella White Heart
  Rondelles
  Dichroic Beads
  Findings - Copper
  Findings - Gold Fill
  Findings - Pewter
  Findings - Silver
  Findings - Vermeil
  Findings - Base Metal
  Fiorato - Floral
  Focal Beads
  Furnace Glass
  Fused Pendants
  Gift Items
  Gold Foil
  Necklaces, Gifts
  Lampwork
  Large Hole
  Millefiori
  Missoni-Miro-Klimt
  Accent Beads
  Patterns n Swirls
  Pendants
  Seed Bead
  Silver Foil
  Sommerso & Aventurina
  Stringing Supplies & Tools
  Swarovski Crystals
  White Gold
  Zanfirico-Dogar
  Closeouts
  Gift Certificate
  Special Values
  Jewelry Kits
  PERLAVITA

Sterling Silver Pebble Bead, 14mm
F-SS057BD148 Sterling Silver Pebble Bead, 14mm

Home > Help

Help

Help: Basket Problems, Login, Checkout

Sometimes things just don't work right. Here are some issues we've found and how we can help you with them.

1. Problem: Saved Baskets - Can't See a Basket you started.

Currently, the system saves your basket for 60 days. It uses a cookie on your computer to identify the items in your cart. So you must be on the same computer at present. In the very near future, we will add the ability to save your basket so that when you login you can see it from any computer.

WE CAN HELP:

If you have a basket you can't find, email us and we can send you a link so that you can view the basket and restore it for shopping and ordering.

We recommend creating your account and login before you begin shopping, that will help us identify your basket.

2. Problem: Can't check Out.

On occasions when you cannot get past Step 1. of Checkout or even Step 2 or 3. (We have experienced problems between our server and certain browsers, notably Firefox and Safari where the software just doesn't play well together) Hopefully the software gurus are working to resolve this, however in the meantime.

WE CAN HELP:

Call us a 1 800 439 3551 or email us at info@venetianbeadshop.com.

We can locate your basket, take your credit card information and complete the order for you.

Or use Payment Method: Purchase Order to submit your order,

NOTE: If you use Purchase Order, you must call immediately with your credit card information - orders are not picked until payment is made, which means we may run out of stock if you wait!

3. Credit Card Does Not Process.

Verify that your billing address shown on your account is the place your credit card goes. We have fraud prevention on card processing and it verifies your address, and your zip code against your billing address with the card company. This is for your protection. After a certain number of attempts the system will reject your card.

WE CAN HELP:

Call us a 1 800 439 3551 or email us at info@venetianbeadshop.com

We can verify your data and have the card released and process your order.

Verify Billing Address of Credit Card

How to Use Purchase Order


How to Use Purchase Order Processing

 


Spring 2010  |  FAQ  |  Terms & Conditions   |  Color Chart  |  About Handmade Beads  |  History of Beads  |  Beadmaking  |  Links  |  Shows  |  Lampworking  |  Sitemap  |