Help: Basket Problems, Login, Checkout
Sometimes things just don't work right. Here are some issues we've found and how we can help you with them.
1. Problem: Saved Baskets - Can't See a Basket you started.
Currently, the system saves your basket for 60 days. It uses a cookie on your computer to identify the items in your cart. So you must be on the same computer at present. In the very near future, we will add the ability to save your basket so that when you login you can see it from any computer.
WE CAN HELP:
If you have a basket you can't find, email us and we can send you a link so that you can view the basket and restore it for shopping and ordering.
We recommend creating your account and login before you begin shopping, that will help us identify your basket.
2. Problem: Can't check Out.
On occasions when you cannot get past Step 1. of Checkout or even Step 2 or 3. (We have experienced problems between our server and certain browsers, notably Firefox and Safari where the software just doesn't play well together) Hopefully the software gurus are working to resolve this, however in the meantime.
WE CAN HELP:
Call us a 1 800 439 3551 or email us at info@venetianbeadshop.com.
We can locate your basket, take your credit card information and complete the order for you.
Or use Payment Method: Purchase Order to submit your order,
NOTE: If you use Purchase Order, you must call immediately with your credit card information - orders are not picked until payment is made, which means we may run out of stock if you wait!
3. Credit Card Does Not Process.
Verify that your billing address shown on your account is the place your credit card goes. We have fraud prevention on card processing and it verifies your address, and your zip code against your billing address with the card company. This is for your protection. After a certain number of attempts the system will reject your card.
WE CAN HELP:
Call us a 1 800 439 3551 or email us at info@venetianbeadshop.com
We can verify your data and have the card released and process your order.

How to Use Purchase Order

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