Help: Password, Basket Problems, Login, Checkout
Sometimes things just don't work right. Here are some issues we've found and how we can help you with them.
1. How do I change my password, address, View Status, Contact VenetianBeadShop
Your Account, page give you control over many things, it's a dashboard that lets you: change your password; add additional shipping addresses; view your order status; reorder from an old order; submit a request and view previous request (questions and answers from us). Using your account, you can do all of this from any computer. View Saved baskets - reinstate and start again from a different computer. (Just remember to save the basket)
For more help on MY ACCOUNT click here
2. Problem: Saved Baskets - Can't See a Basket you started.
To delete an item: Look to the far right on the line, you will see an "X" Click on the "X" and it will delete the item
To adjust a quantity, type in the new quantity (greater than zero) and scroll to the bottom and click on the "Update Cart"
If you have a basket you can't find, email us and we can send you a link so that you can view the basket and restore it for shopping and ordering.
7. Multiple Shipping Addresses: Do you need to ship to a different address frequently?
Login to "My Account", scroll down, Use the "My Address Book" and click on the "Add New Address"
Give the new address a nickname that you can easily spot and save to your address book.
From View Shopping Cart when you are ready to checkout, Click on the "Checkout Button" The same one you see below to the right of Update Cart.
In the next screen, you will see the "Billing Address" and the shipping address. Use the pull down to select the nickname that you gave your alternate shipping address. The cart will add the shipping information. Be sure to check that it is correct.
You can add multiple addresses - be sure to save with a nickname you recognize easily.
On occasions when you cannot get past Step 1. of Checkout or even Step 2 or 3. (We have experienced problems between our server and certain browsers, notably Firefox and Safari where the software just doesn't play well together) Hopefully the software gurus are working to resolve this, however in the meantime.
WE CAN HELP:
Call us a 1 800 439 3551 or email us at firstname.lastname@example.org.
We can locate your basket, take your credit card information and complete the order for you.
Or use Payment Method: Purchase Order to submit your order,
NOTE: If you use Purchase Order, you must call immediately with your credit card information - orders are not picked until payment is made, which means we may run out of stock if you wait!
9. Credit Card Does Not Process.
Verify that your billing address shown on your account is the place your credit card goes. We have fraud prevention on card processing and it verifies your address, and your zip code against your billing address with the card company. This is for your protection. After a certain number of attempts the system will reject your card.
WE CAN HELP:
Call us a 1 800 439 3551 or email us at email@example.com
From the View Cart you can choose your payment method: Amazon, PayPal Account, PayPal Credit, Credit Card or Pay by Check.
From the Checkout. First Verify your Shipping Address then select payment method.
10. Credit Card Does Not Process - International Customer
Your bank wants to be sure that the purchase is yours, not fraud. Sometimes, if you make several attempts, the bank, card issuing company will reject (decline) the transation. And sometimes if the dollar value is very large, they will also reject. The best way to resolve this is to contact your bank or card issuing company tell them that you are attempting to make a purchase with the dollar value and they can verify and make sure it processes. If you have difficulty, you may also pay with Wire Transfer. Please email us for our banking information if you would like to pay via Wire Transfer. From Australia, New Zealand, Japan, Singapore, HongKong and other Asian countries, it takes about 2-3 days for the funds to be transferred to our bank. From Europe it takes about 4 days.