Help: Password, Basket Problems, Login, Checkout
Sometimes things just don't work right. Here are some issues we've found and how we can help you with them. 1. How do I change my password, address, View Status, Contact VenetianBeadShop Your Account, page give you control over many things, it's a dashboard that lets you: change your password; add additional shipping addresses; view your order status; reorder from an old order; submit a request and view previous request (questions and answers from us). Using your account, you can do all of this from any computer. View Saved baskets - reinstate and start again from a different computer. (Just remember to save the basket) For more help on MY ACCOUNT click here
2. Problem: Saved Baskets - Can't See a Basket you started.
Currently, the system saves your basket for 60 days. It uses a cookie on your computer to identify the items in your cart. You can only view the card on the same computer where you started the order.
Additionally, be sure that your security program on your computer is not set to automatically delete cookies as this will wipe out your cart.
WE CAN HELP:
If you have a basket you can't find, email us and we can send you a link so that you can view the basket and restore it for shopping and ordering.
We recommend creating your account and login before you begin shopping, that will help us identify your basket.
3. Problem. I use Firefox and it times out.
This is a known bug with certain versions and installations of Firefox. It affect many sites as the problem is hopefully something that the FireFox programmers will address. It you really want to use FireFox, then read carefully the messages from MOZILLA. Unfortunately, it is not something our programmers can fix with our shopping cart and the best solution is to use a different browser. They are all free and you can download the latest versions of these by clicking on the links below:
4. Problem: I forgot my password:
Click on the "Account-Login" button on the top navigation bar. Scroll down and where it says "I have forgotten my password", type in your email address and the security code, then click on the "Reset my Password" button and a link will be sent to you so you can reset your password.
5. Problem: I forgot my login:
Go to the "Contact Us" on the top navigation bar. Submit your full name and ask us to send you your login information. Please do not create a new account as your old history will not be present in the new account. Additionally if you are a wholesale customer, your access to wholesale pricing will not be in the new account.
6. Problem: Can't check Out.
On occasions when you cannot get past Step 1. of Checkout or even Step 2 or 3. (We have experienced problems between our server and certain browsers, notably Firefox and Safari where the software just doesn't play well together) Hopefully the software gurus are working to resolve this, however in the meantime.
WE CAN HELP:
Call us a 1 800 439 3551 or email us at info@venetianbeadshop.com.
We can locate your basket, take your credit card information and complete the order for you.
Or use Payment Method: Purchase Order to submit your order,
NOTE: If you use Purchase Order, you must call immediately with your credit card information - orders are not picked until payment is made, which means we may run out of stock if you wait!
3. Credit Card Does Not Process.
Verify that your billing address shown on your account is the place your credit card goes. We have fraud prevention on card processing and it verifies your address, and your zip code against your billing address with the card company. This is for your protection. After a certain number of attempts the system will reject your card.
WE CAN HELP:
Call us a 1 800 439 3551 or email us at info@venetianbeadshop.com
From the View Card you can choose to go directly to Pay Pal or enter your credit card information.
From the Checkout. First Verify your Shipping Address then select payment method.
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