Ordering from Venetian Bead Shop.com

There is no minimum order for retail customers.  For wholesale customers the minimum REORDER is $20.00  (See Wholesale for minimum opening order.)

Customs Duties and Shipments Outside the US

We are required by law to declare the contents of all packages and the value and there are no exceptions for this law. We will assign the tariff numbers to the beads and identify them as "Glass Beads, Unstrung" Country of Origin: Italy. As it is impossible for us to know the tariff conditions in all countries, please indicate on your order any specific code or term which is best suited for your country. Otherwise we will use the Internaional Harmonized Tariff Code, Section B 7018101910 Handmade Glass Beads.

All our beads are shipped ex-factory which means that you, the buyer, are required to pay incoming tariffs and local taxes. The VenetianBeadShop.com is not responsible for any tariffs, taxes or value added taxes imposed by your country. If you hold a valid VAT license in the European Community (or the equivalent in any country), we will add your license number to the shipper. It is your responsibility to submit your VAT license number to us at the time of purchase.

United Kingdom Customs Information:

So that you are well advised on your potential taxes and tariffs, please review the rules as stated by HM Customs website. Specifically review the pages for Shopping on the Internet and Common Internet Goods. If you are a resaler, it is absolutely in your best interest to obtain a VAT Number and to use that in your importing. Otherwise you most likely will be charged standard VAT according to the latest rulings in the UK. This is true whether you shop from within the European Union or from further abroad. (i.e., Germany, Italy, France or the US)

Security and Your Credit Card:

Our site is secure and credit cards are processed through VeriSign using the highest encryption available today.

Credit Card Payments:

We accept VISA, Mastercard and American Express and PayPal. All items must be prepaid before shipping, sorry we do NOT ship COD.

Other Methods of Payment:

If you do not want to use your card over the web or you prefer to pay via check (please allow time for the check to clear our bank), money order or wire transfer, please select the Purchase Order method of payment. On the following screens, please insert the payment type you will be submitting. Send check or Money order to VenetianBeadShop.com, 3263 Kifer Road, Santa Clara, CA 95051.

You may call in your credit card if you do not wish to input it online. Follow the instructions for the Purchase Order and give us a call at 1 800 439 3551 or fax your card along with all information to 1 408 245 5904 (International Fax: 001 408 245 5904). Delay of receipt of this information will delay the shipment of the beads. We prefer that you fax the card information to us.

Wire Transfers: There is a charge both for you and for us, so it is not practical on small orders. If you wish to pay via Wire Transfer, we will provide you the coordinates. For Orders under $500.00 US we will add a wire transfer processing fee of $12.00 US.

Shipping:

We make every effort to ship orders on the day after the order is received. However in volume times, it may take us 2-3 days to catch up on the orders. If you submit a request for information, require a response before shipping, this will delay the shipping. We do not ship Saturday or Sunday. If you request expedited shipping, we make every effort to get your order out first, realizing that you are paying for the expedited costs. We cannot guarantee same day shipping though we will do our best for orders received before 11:00 a.m. Pacific Time.

WITHIN THE US: We ship USPS insured or FedEx insured. The options for your location will be shown on the checkout pages after you input your name and address so that shipping can be calculated.

Note: Occasionally a customer requests no insurance. Please fax your authorization and acceptance of responsibility of the package to: 1 408 245 5904. This is on a per order basis and you must submit the request each order, as lost or damaged packages shipped without insurance are your responsibility.

OUTSIDE THE US: We ship USPS Express Mail, USPS AirMail Parcel Post, insured or FedEx. We have extremely good FedEx rates which we pass along to you and the shipping time to anywhere in the world is about 3-5 days. USPS Express Mail arrives in about 3-6 days, however USPS AirMail Parcel Post can take up to 1 month to arrive and is not trackable. We will provide you with the USPS Expres Mail or Federal Express tracking number via email when the order is shipped. You will be sent an email with the Customs Form, use this number to contact your local post office for status of delivery as this number is recorded when the packages arrives in your country. The USPS has very limited information into package delivery once it is received in your country.

Federal Express Methods and Ship Time: Please note that FedEx does not count the day a package is shipped in the delivery time. So a 2nd Day Federal Express package shipped on Monday will arrive on Wednesday, a Federal Express Saver (3 days) shipped on Monday will arrive on Thursday. Federal Express does not deliver on Saturday unless requested and additional charges are incurred (if it is available in your ares). If you will not be available to sign for Federal Express, you may place on file with Federal Express a signed authorization to leave the package or leave a note at your door for the driver.

FedEX Notice:Note: due to Federal Express insurance requirements, no package with a value more than $300.00 US will be shipped via Federal Express Ground or Home Delivery. Even if you choose this method at checkout, it will be shipped Federal Express Saver and you will be charged as FedEx limits their liability to $300.00 US.

If you have a Federal Express account and would like us to use your account, please input this information, including a valid account number in the comments section of the order, in this case you are responsible for any lost packages or claims. We will gladly use your account. (Sorry we do NOT ship with UPS, we do not have a pickup so we cannot use your number.)

United States Postal Service: Express Mail will generally take 2 days to arrive as the cutoff time in California is 12:30 p.m. for the East Coast and our shipping schedule is 4:30 p.m. Priority Mail does not guarantee delivery but generally is delivered anywhere in the US within 3-5 days. First Class mail can take more than 1 week. We ship insured for the value of the order. If the order value is over $50, the USPS will require a signature.

USPS Insurance: We use a third party insurance for United States Postal Service. For this reason you will not see the cost of insurance on the printed postage. It will be included in your total shipping value.

Returns:

We accept returns. However, all returns must be received within 15 (fifteen) days from receipt. Returns are subject to a restocking fee (Retail Customers 10%, Wholesale cutomers 15%).  Returns result in labor costs for the time it takes to process and restock the item. Rather than increase our prices to cover these labor costs, we believe it is only right to charge those who actually make the returns. Returns are subject to the following conditions: PLEASE SEE LIST OF ITEMS WHICH ABSOLUTELY CANNOT BE RETURNED. 

1) Beads must be returned in original packaging.

2) Volume prices and or discounts will be adjusted for returns in the credit.

3) Copy of the Sales Receipt/Invoice clearly marking the items returned and stating the reason for return.

4) Goods must be returned in original condition, unused.

5) Special Orders are not returnable.

6) Do not ship in standard Envelopes or Priority Mail Letter Envelopes as they go through the automatic machines and this often damages the beads or the envelopes arrive with nothing inside.

7) Wholesale Customers will absolutely incur a 15% restocking fee on returns (excluding damaged items which must be reported immediately upon receipt). Returns must be received within 15 days (15 days) from receipt. NO EXCEPTIONS.

Ship to:
Returns/VenetianBeadShop.com
3263 Kifer Road
Santa Clara, CA 95051

 

8) Returns are not accepted for the following items:

 

Specials

Cut Chains

Wire, Beading Wire

Closeouts

Swarovski products

Tools 

Findings, BeadCaps, HeadPins, Clasps, Heishi, (Absolutely all Findings)

 

9) VenetianBeadShop.com reserves the right to ship back at the customers expense returns not meeting our return requirements.

 

 Please insure and keep your receipt for the insurance of any returns. Should the package be lost of damaged in shipping, we are not responsible. You will need your insurance receipt to file for the damage.

 

EXCHANGES:  If you wish to exchange an item which you are returning, include your credit card number, expiration date along with the return, otherwise we will not process.  We do not ship for free exchanges.  Please note that if you need the items quickly, your best method is to re-order as exchanges take a longer time to process as they must be manually entered.

Damaged Goods:

If you receive an item which is damaged, please email or fax us immediately. We will replace the item or refund your money (at our choice). We realize that we cannot inspect the thousands upon thousands of beads we ship weekly and occasionally a hole is closed or a bead is chipped. We will work to resolve this with you.

These are handmade beads and as such there are variations, gold foil or silver foil on the exterior of the bead is not a defect. Neither are the rough edges at the ends of the beads. They are made by wrapping molten glass around a mandrel and this is a natural part of the beadmaking. Blown beads will have irregular holes as mouthblown beads are made by blowing and controlling the size of the holes is impossible. Please see the page entitled Bead Variations.

Out-of-Stock and Backorders:

We do not backorder any items. We do keep records of out-of-stock items and will notify you via email when those items are back in stock. At that time, you can choose to order the items if you still want.

Pricing:

Privacy Policy:

We only collect personal data required to process your order and your payment and maintain that information per the US laws regarding credit card transactions.

We have an opt-in newsletter and each issue of the newsletter provides a link for you to opt-out removing your name from our email list. It is "opt-in" meaning you must sign up to receive this newsletter using the links at the bottom of our webpages.

We do not sell, rent or otherwise distribute any of your data (name, address, email address, phone number, card number, etc).

We do notify you by email when we ship your order and when out-of-stock items are available. If you do not wish to be notified or contacted via email, please email us that you do not wish to be contacted. However our system automatically generates email notifications when you order and when an item is shipped. This is our policy.

If you have any questions about our Privacy Policy, please email us using the Contact Us found on each page.

We will be happy to respond.