Placing your order online is the fastest way to get your beads. Online orders download directly into our database for picking and packing. Telephone and fax orders require additional time for input into our system and we highly recommend submitting your orders over the web.
Additions/Changes to Orders:We do not accept changes, additions to an order once it is placed. If you want to add items, please create a new order. In the order comments, note the # of your prior order and if it is possible we will combine shipments.
Minimum Order Size
There is no minimum order for retail customers.
Customs Duties and Shipments Outside the US
We are required by law to declare the contents of all packages and the value and there are no exceptions for this law. We will assign the tariff numbers to the beads and identify them as "Glass Beads, Unstrung" Country of Origin: Italy. As it is impossible for us to know the tariff conditions in all countries, please indicate on your order any specific code or term which is best suited for your country. Otherwise we will use the International Harmonized Tariff Code, Section B 7018101910 Handmade Glass Beads.
All our beads are shipped ex-factory which means that you, the buyer, are required to pay incoming tariffs and local taxes. The VenetianBeadShop.com is not responsible for any tariffs, taxes or value added taxes imposed by your country. If you hold a valid VAT license in the European Community (or the equivalent in any country), we will add your license number to the shipper. It is your responsibility to submit your VAT license number to us at the time of purchase.
United Kingdom Customs Information:
So that you are well advised on your potential taxes and tariffs, please review the rules as stated by HM Customs website. Specifically review the pages for Shopping on the Internet. If you are a reseller, it is absolutely in your best interest to obtain a VAT Number and to use that in your importing. Otherwise you most likely will be charged standard VAT according to the latest rulings in the UK. This is true whether you shop from within the European Union or from further abroad. (i.e., Germany, Italy, France or the US)
Security and Your Credit Card:
Our site is secure (you can view the certificate at the bottom of each page) and credit cards are processed through PayPal Card Processing using the highest encryption available today. In fact we never see your credit card, we simply get an approval from PayPal.
Credit Card Payments:
We accept VISA, Mastercard and American Express and PayPal, Amazon. All items must be prepaid before shipping, sorry we do NOT ship COD.
Other Methods of Payment:
If you do not want to use your card over the web or you prefer to pay via check (please allow time for the check to clear our bank), money order or wire transfer, please select the Purchase Order method of payment. On the following screens, please insert the payment type you will be submitting. Send check or Money order to VenetianBeadShop.com, 3513 Ryder Street, Santa Clara, CA 95051.
You may call in your credit card if you do not wish to input it online. Follow the instructions for the Purchase Order and give us a call at 1 800 439 3551. Delay of receipt of this information will delay the shipment of the beads.
Wire Transfers: There is a charge both for you and for us, so it is not practical on small orders. If you wish to pay via Wire Transfer, we will provide you the coordinates. For Orders under $500.00 US we will add a wire transfer processing fee of $12.00 US.
We make every effort to ship orders on the day after the order is received. However in volume times, it may take us 2-3 days to catch up on the orders. If you submit a request for information, require a response before shipping, this will delay the shipping. We do not ship Saturday or Sunday. If you request expedited shipping, we make every effort to get your order out first, realizing that you are paying for the expedited costs. We cannot guarantee same day shipping though we will do our best for orders received before 11:00 a.m. Pacific Time.
Estimating Shipping Cost:
We use the USPS, UPS and FedEx real time calculations, so you can choose at checkout.
International Shipping Estimates:
You will see options at checkout as well, our least expensive method is International Package which is equivalent to US Postal in delivery times, but better priced. For FedEx, UPS you will see the real time calculations as well.
WITHIN THE US:
We ship USPS insured or FedEx insured. The options for your location will be shown on the checkout pages after you input your name and address so that shipping can be calculated.
OUTSIDE THE US:
We ship USPS Express Mail, USPS AirMail Parcel Post, insured or FedEx. We have extremely good FedEx rates which we pass along to you and the shipping time to anywhere in the world is about 3-5 days. USPS Express Mail arrives in about 3-6 days, however USPS AirMail Parcel Post can take up to 1 month to arrive and is not trackable. We will provide you with the USPS Expres Mail or Federal Express tracking number via email when the order is shipped. You will be sent an email with the Customs Form, use this number to contact your local post office for status of delivery as this number is recorded when the packages arrives in your country. The USPS has very limited information into package delivery once it is received in your country and we are at the mercy of your country's post to update the information. You may call your post with the Shipping # provided in the shipping email.
Federal Express Methods and Ship Time:
Please note that FedEx does not count the day a package is shipped in the delivery time. So a 2nd Day Federal Express package shipped on Monday will arrive on Wednesday, a Federal Express Saver (3 days) shipped on Monday will arrive on Thursday. Federal Express does not deliver on Saturday unless requested and additional charges are incurred (if it is available in your ares). If you will not be available to sign for Federal Express, you may place on file with Federal Express a signed authorization to leave the package or leave a note at your door for the driver.
Note: due to Federal Express insurance requirements, no package with a value more than $300.00 US will be shipped via Federal Express Ground or Home Delivery. Even if you choose this method at checkout, it will be shipped Federal Express Saver and you will be charged as FedEx limits their liability to $300.00 US.
If you have a Federal Express account and would like us to use your account, please input this information, including a valid account number in the comments section of the order, in this case you are responsible for any lost packages or claims. We will gladly use your account. (Sorry we do NOT ship with UPS, we do not have a pickup so we cannot use your number.)
United States Postal Service:
Express Mail will generally take 2 days to arrive as the cutoff time in California is 12:30 p.m. for the East Coast and our shipping schedule is 4:30 p.m. Priority Mail does not guarantee delivery but generally is delivered anywhere in the US within 3-5 days. First Class mail can take more than 1 week. We ship insured for the value of the order. If the order value is over $50, the USPS will require a signature.
We use a third party insurance for United States Postal Service. For this reason you will not see the cost of insurance on the printed postage. It will be included in your total shipping value.
We accept returns. However, all returns must be received within Thirty (30) days from receipt. Returns are subject to a restocking fee (Wholesale cutomers 15%). Returns result in labor costs for the time it takes to process and restock the item. Rather than increase our prices to cover these labor costs, we believe it is only right to charge those who actually make the returns. Returns are subject to the following conditions: PLEASE SEE LIST OF ITEMS WHICH ABSOLUTELY CANNOT BE RETURNED.
1) Beads must be returned in original packaging.
2) Volume prices and or discounts will be adjusted for returns in the credit.
3) Copy of the Sales Receipt/Invoice clearly marking the items returned and stating the reason for return.
4) Goods must be returned in original condition, unused.
5) Special Orders are not returnable.
6) Do not ship in standard Envelopes or Priority Mail Letter Envelopes as they go through the automatic machines and this often damages the beads or the envelopes arrive with nothing inside.
7) Wholesale Customers will absolutely incur a 15% restocking fee on returns (excluding damaged items which must be reported immediately upon receipt). Returns must be received within Thirty (30) days from receipt. NO EXCEPTIONS.
3513 Ryder Street
Santa Clara, CA 95051